This is a sample page.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
Returns Policy
We want you to shop with confidence at Fitzgibbon Interiors. This page explains how returns work, your cancellation rights for eligible online orders, and what to do if an item is faulty, damaged or incorrect.
Nothing in this policy affects your statutory rights in relation to faulty, misdescribed or non-conforming goods.
Change-of-mind returns
For eligible online orders, you can contact us within 14 days of receiving your order to request a return or cancellation, subject to the exclusions set out below.
Faulty, damaged or incorrect items
If something arrives damaged, faulty or not as ordered, please let us know as soon as possible so we can review the issue and advise on the next step. Your statutory rights apply in these situations.
Contact us first
Please contact our team before returning any item so we can confirm the next steps and arrange collection or return where needed.
How to Request a Return
To request a return, please contact our customer service team with:
- your order number
- your name and contact details
- the item(s) you want to return
- the reason for the return
- photos, where relevant, if the item is damaged, faulty or incorrect
Customer Service
Email: curraheen@fitzgibboninteriors.ie
Phone: (066) 719 4982
Opening Hours:
- Monday – Friday: 08:30 – 17:00
- Saturday: 09:30 – 13:30
- Sunday: closed
Online cancellation rights and change-of-mind returns
If you placed your order online as a consumer, you may be entitled to cancel your order within 14 days of receiving it, subject to legal exclusions.
To request cancellation, please contact us within that period.
To be eligible for a change-of-mind return, items should be:
- unused
- in a resaleable condition
- in original packaging where possible
- returned with all parts, labels and accessories
If an item has been handled beyond what is reasonably necessary to inspect it, this may affect the refund amount where permitted by law.
Non-Returnable Items
The following items are generally not eligible for change-of-mind returns, unless faulty or where your statutory rights apply:
Made-to-order or special-order items
This includes products made or sourced specifically for your order, including custom sizes, finishes, fabrics, colours or other bespoke specifications.
Personalised items
Items made to your personal requirements or clearly personalised for you may not be eligible for cancellation or change-of-mind return.
Hygiene-sensitive items
Certain hygiene-sensitive items may not be eligible for return once opened, unsealed or used, unless faulty.
These would apply to products categories such as mattresses and bathrooms etc.
Used / assembled / installed items
Items that have been used, assembled, fitted, altered or installed may not be suitable for return as a change-of-mind item, unless your statutory rights apply.
Tiles and wood flooring
Because tile and flooring orders often involve batch variation, special ordering and fitting costs, we strongly recommend inspecting goods before installation.
Stock items may only be accepted for return where they are unopened, unused and resaleable. Special-order products are generally not eligible for change-of-mind return.
Please check shade, size, finish and quantity carefully before fitting.
Furniture and bathroom products
Please check measurements, finishes, colours and access requirements carefully before ordering, especially for larger or made-to-order items.
Faulty, damaged or incorrect items section
If your order arrives damaged, develops a fault, or is not what you ordered, please contact us as soon as possible.
Please include your order number, a description of the issue and photos where possible. This helps us assess the matter more quickly.
Where goods do not meet the terms of the contract, you may be entitled to an appropriate remedy under Irish consumer law. Depending on the circumstances, this may include repair, replacement, refund, price reduction or short-term termination rights.
- repair
- replacement
- refund
- price reduction
Nothing in this policy limits your statutory rights in relation to faulty, misdescribed or non-conforming goods.
Delivery Issues
Please inspect your order as soon as reasonably possible after delivery.
If there is visible damage, missing items or any issue with the goods, please let us know promptly so we can review the matter and advise on the next step.
Keeping the packaging until your order has been checked can help us deal with any issue more quickly.
Refunds
Once an approved return has been received and checked, any refund due will be processed to the original payment method.
Refund timing can vary depending on your payment provider, but we will process approved refunds as promptly as possible.
If a return relates to a change-of-mind request, we will advise you if any deduction or return condition applies before the return is completed.
Return costs / charges
If you are returning an item because you changed your mind, return costs may be your responsibility unless we agree otherwise.
If a return is due to a fault, damage or an error on our part, we will advise you on the most appropriate next step and any collection arrangements required.
Need Help?
If you are unsure whether an item is eligible for return or you need help with a fault, cancellation or delivery-related issue, please contact our customer service team.
Customer Service
Email: manor@fitzgibboninteriors.ie
Phone: (066) 717 9015
Opening Hours:
- Monday – Friday 10:00 – 18:00
- Saturday 10:00 – 18:00
- Sunday 12:30 – 17:30
Frequently Asked Questions
Can I cancel my online order?
For eligible online consumer orders, you can contact us within 14 days of receiving the goods to request cancellation, subject to any applicable exclusions.
Can I return tiles or flooring?
Stock items may be accepted if they are unopened, unused and resaleable. Special-order products are generally not eligible for change-of-mind return.
What if my item arrives damaged?
Please contact us as soon as possible with your order number and photos, and we will advise on the next step.
How will I receive my refund?
Once an approved return has been received and checked, any refund due will be processed to the original payment method. Refund timing can vary depending on your payment provider.
Refund timing can vary depending on your payment provider, but refunds are usually processed within 7 – 21 days after returned goods are received and assessed.
If a return relates to a faulty, damaged or incorrect item, we will advise you on the next step and whether collection is required.
1. Customer Service
We have a dedicated team at Fitzgibbon Interiors that are responsible for delivering customer excellent customer service and goods. It is important to us that your online shopping experience meets with your expectations so please ensure that you take the time to read our Terms and Conditions carefully.
Once goods are in stock, they are delivered within one to two weeks from purchase. Our schedule is based on location and volume of customers in each area. A member of our sales team will contact you within three to four days before your goods are out for delivery.
If, due to circumstances outside your control, you are unable to accept your delivery, we are happy to store your goods in our warehouse for a maximum period of 4 weeks, unless otherwise agreed by a member of management. If you require items to be held for more than 4 weeks, and we have agreed on a date, goods must be paid for in full for the company to hold on to goods for the agreed period. If after this period you are still unable to accept delivery then a further 4-week storage facility will be available, however, a storage fee of €50 per week will apply. We are unable to extend storage facilities beyond this period.
When contacted, our team will give a rough time estimation that we will adhere to as much as possible. If your delivery is to be delayed for any reason, our delivery team will make every effort to contact you, explain the delivery issue and confirm a new time slot with you.
2. Returns & Replacements
Please note, any Special Orders placed on your behalf must be cancelled within 3 days of placing an order, as the products have been put into production and the order then cannot be cancelled by The Company.
Special Orders cannot be returned.
Generic Orders
If you are unhappy with your order, contact The Company within 14 days to arrange return. All returned goods should be in an unused condition and in their original packaging. Please note, a restocking charge of 25% of the value of the returned items will be applied to cover any costs incurred by The Company.
Mattresses
Please note, for Hygiene reasons you cannot return Mattresses.
Faulty Items
In regard to faulty items, please contact a member of our team immediately to discuss the fault and we will do our best to resolve the matter. All faults are subject to inspection.
Refunds for return items will be credited to the card used for the original payment. Once the goods have been returned to the warehouse and they have been inspected, a refund usually happens within 24hrs, but can take up to 3 days.
3. Terms & Conditions
Basis of Sale
In the absence of any special arrangement these conditions shall apply to all quotations and confirmation of orders given by The Company. All contracts shall override any other terms or conditions proposed or stipulated by the customer.
The Company employees or agents are not authorised to make any representations concerning the goods, unless confirmed by The Company in writing. A deposit of 50% is required prior to an order being processed. Payment of the balance due will be required PRIOR to delivery.
Orders & Specifications
The Company reserves the right to make any changes in the specification of the goods which may be required to conform with any applicable safety or other statutory requirements PROVIDED THAT such changes shall not materially affect the quality or performance of the goods.
Goods Sold During Sales
Where any goods are sold at sale or promotional price, they shall not be subject to further price discounts.
Payment
All prices quoted are inclusive of Value Added Tax and the cost of delivery.
Payment for the goods shall be made in full prior to delivery. If the goods remain unpaid, The Company reserves the right to suspend deliveries until all monies due from the customer are paid, and to appropriate any payment made by the customer.
Delivery
Delivery of the goods will only be made between Monday and Friday (other than Bank Holidays). Any time or date for the dispatch or delivery of the goods or for the commencement or completion of work whether specified in the contract or otherwise given by The Company, shall be taken as an estimate made in good faith. The Company shall use its best endeavours to fulfil but shall not be binding on The Company either as a term of the contract or otherwise.
In no circumstances shall the The Company be liable for any loss or damage sustained by the customer in consequence of any failure by The Company to adhere to such times or dates or in consequence of any other delay in each dispatch delivery commencement or completion however caused.
Ownership & Risk
Ownership notwithstanding that the customer or its agents obtain possession of the goods all or any such goods will remain the property of The Company until The Company has received in cash or cleared funds payment in full for such Goods and any other goods supplied to the customer by the The Company under the contract to which the goods relate, and The Company shall be entitled to all rights of access to the customer’ premises to enforce its rights hereunder. If the customer does not pay for the goods on the due date or dates for payment, The Company may (without prejudice to any of its other rights) sell or otherwise deal with or dispose of the said Goods in such manner as it may deem fit.
Loss Or Damage In Transit
Where The Company has agreed to deliver the Goods it shall not be liable for any loss of or damage to Goods in transit unless written notice of such loss or damage is given by the Customer to the The Company within three working days of the date of delivery. The Customer is advised to open and examine all Goods upon receipt. Any liability which The Company may incur for non-delivery loss of or damage to Goods shall in any event be limited to the invoice value of the Goods not delivered lost or damaged and in no circumstances whatsoever shall The Company be liable for any indirect or consequential loss howsoever caused.
Force Majeure
The Company shall be relieved of all or any of its obligations under the Contract to the extent that performance of such obligations is prevented frustrated impeded or delayed in consequence of any statute regulation or order of any government or other authority or any strike lock-out or trade dispute (whether involving The Company employees or those of other parties) or any other cause whether or not of a like or similar nature beyond The Company control.
Defective Goods
Subject to the provisions of ‘Loss or Damage In Transit’ , The Company will at its option repair replace or refund the Customer with the full purchase price of Goods sold and delivered which upon delivery are defective by reason of faulty materials or otherwise PROVIDED THAT written notice of any such defect shall be given by the Customer to The Company within one month of delivery of the Goods.
The Company shall not be liable in respect of any defect in the Goods where such defect arises from or is otherwise attributable to any drawing design or specification supplied by the Customer.
Lien
The Company shall have a general lien over all Goods and property of the Customer in the possession of The Company in respect of all unpaid debts due from the Customer to The Company.
Pricing
Whilst we try and ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.
Measurements & Dimensions
All measurements are approximate and there may be slight variations between manufacturers.
Please note it is the responsibility of the customer to ensure they have the correct measurements when ordering products. The Company will not accept incorrect measurements as reason for return.
Please note that the above provisions are in compliance with the provisions of the European Union (Consumer Information, Cancellation and other Rights) Regulations 2013 and as such your statutory rights are not affected.
Returns Policy
1. General Principles of Returns for Fitzgibbons Interiors.
Change of Mind (In-Store Purchases):
- There is no automatic legal right to a refund or exchange if you simply change your mind after buying, unless the item is faulty or not as described.
- We offer a voluntary returns policy, allowing returns within days for a refund, exchange, or store credit, provided the item is unused, in original packaging, and accompanied by proof of purchase/invoice.
Change of Mind (Online & Distance Purchases):
- Under the EU Consumer Rights Directive and Irish law, you have a 14-day “cooling-off” period for online or distance purchases, during which you can return goods for any reason and receive a full refund (excluding return shipping costs).
- Some exclusions apply (see below).
2. Items Not Normally Allowed to Return
Custom, Special, or Made-to-Order Items:
- Items made to your specifications, special orders, or bespoke items are generally not eligible for return, unless faulty.
- Deposits paid on custom items are usually non-refundable.
Clearance, Floor Models, and Sale Items:
- “Sold as seen,” ex-display, clearance, or discounted items are non-returnable unless faulty.
- Sale items have the same statutory rights if faulty but are not returnable for change of mind.
Hygiene-Sensitive Goods:
- Mattresses, bedding, and similar products cannot be returned if unsealed or used, unless faulty.
Tiles and Wood Flooring:
- Only full, unopened boxes in original, undamaged packaging are usually accepted for return.
- Special order or non-stock tiles/wood flooring are typically non-returnable.
- We reserve the right for returns to be within a specific batch/shade for tiles.
3. Returns Process
Initiating a Return:
- Contact us within the specified period (usually 14 days online, up to 30 days for some in-store returns).
- Provide proof of purchase (receipt or invoice).
- Goods must be unused, in original packaging, and in saleable condition.
Return Shipping:
- The customer is usually responsible for return shipping costs unless the item is faulty or not as described.
- For large items, we may offer collection for a fee.
Inspection:
- Returned goods are inspected for condition before a refund or credit is issued.
4. Refunds and Store Credit
Refunds:
- For eligible returns, refunds are usually processed to the original payment method within 7–14 days after receipt and inspection.
- At times we may issue a cheque or bank transfer for cash purchases over a certain amount.
- Delivery charges are typically non-refundable unless the item is faulty.
Store Credit:
- For in-store returns (change of mind), we issue a credit note instead of a cash refund.
- Credit notes can only be used in the issuing store and may have an expiry date.
5. Faulty or Damaged Goods
Legal Rights:
- If an item is faulty, not as described, or unfit for purpose, you have the right to a repair, replacement, or full refund under Irish and EU law.
- This applies to both in-store and online purchases, including sale and discounted items.
- The seller must cover the cost of returning faulty goods.
Negligence:
- Damage resulting from customer negligence is not covered. Goods must be returned in a saleable condition unless the fault was present at delivery.
6. Special Considerations: Tiles and Wood Flooring
Policy Aspect | Tiles & Wood Flooring (General) |
Return Period | 14–30 days. |
Condition | Full, unopened boxes, undamaged packaging. |
Restocking Fee | May apply up to 20% |
Special Orders/Non-Stock | Not returnable. |
Sale/Clearance Items | Not returnable after cooling-off period. |
Faulty/Damaged on Delivery | Must be reported promptly for refund/replacement. |
7. Relevant Legislation
Consumer Rights Act (Ireland):
- Right to goods of merchantable quality, as described, and fit for purpose.
- Right to a refund, repair, or replacement if goods are faulty.
EU Consumer Rights Directive:
- 14-day cooling-off period for online/distance sales.
- Exclusions: Custom-made, perishable, or hygiene-sensitive goods.
8. Summary Table: What Can and Cannot Be Returned
Item Type | Returnable? | Notes |
Standard furniture (unused) | Yes (if policy allows) | Usually within 14–30 days, original packaging, receipt |
Custom/made-to-order furniture | No | Unless faulty |
Sale/clearance/floor models | No | Unless faulty |
Mattresses/bedding (opened) | No | Unless faulty |
Tiles/wood flooring (full boxes) | Yes | Unopened, undamaged, within allowed % of order |
Special order tiles/flooring | No | Unless faulty |
Faulty/damaged goods | Yes | Full refund, repair, or replacement required |
Goods damaged by customer | No | Not covered |
09. Key Points for Customers
- Always familiarize yourself with specific returns policy before purchase.
- Keep all receipts and original packaging.
- Inspect goods promptly upon delivery and report any faults immediately.
- For online purchases, notify the retailer within 14 days if you wish to return.
- Return goods in saleable condition; negligence or damage after delivery may void your right to return.
This policy summary is based on current Irish and EU law and leading retailer practices as of May 2025. Always consult the retailer’s own terms and current legislation for the most up-to-date information.