At Fitzgibbon Interiors, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices available to you.
Who we are
Fitzgibbon Interiors is responsible for the collection and use of personal information in connection with this website and our retail and online sales activities.
If you have any questions about this Privacy Policy or how we handle your information, you can contact us using the details below.
Fitzgibbon Interiors
Manor West Retail Park
Tralee, Kerry
V92 VP90
Email: manor@fitzgibboninteriors.ie
Phone: (066) 717 9015
What information we collect
We may collect personal information in a few different ways, depending on how you interact with us.
Information you provide directly
This may include:
- your name
- billing address
- delivery address
- email address
- phone number
- account details
- order details
- details provided in contact forms, quote requests or showroom enquiries
- marketing preferences
Information collected when you browse or use our website
This may include:
- IP address
- device and browser information
- pages visited
- website usage data
- referral source
- cookie and tracking data
- approximate location based on IP address
Information relating to orders, delivery and customer service
This may include:
- product purchases
- payment status information
- delivery or collection details
- returns or service queries
- records of communication with our team
How we use your information
We use your personal information to operate our business, process orders, provide customer service, improve our website and communicate with you where appropriate
This may include using your information to:
- process and fulfil orders
- arrange delivery or collection
- respond to enquiries and quote requests
- provide customer support
- manage your account
- send order updates and service-related messages
- help prevent fraud and misuse
- improve our website, products and customer experience
- send marketing communications where you have agreed to receive them, or where permitted by law
- meet legal, tax, accounting and regulatory requirements
Our legal bases for using your information
Depending on how you interact with us, we rely on one or more legal bases to use your personal information:
Contract
Where we need your information to process an order, respond to a request before purchase, arrange delivery, or provide a service you have asked for.
Legal obligation
Where we need to keep records or use information to comply with tax, accounting, fraud prevention, or other legal obligations.
Legitimate interests
Where it is reasonable for us to use your information to run and improve our business, support customers, protect our website and systems, and understand how our services are used.
Consent
Where you have agreed to receive marketing communications or accepted non-essential cookies and similar technologies.
Who we share your information with
We only share personal information where necessary to run our business and provide our services. This may include service providers that support our website, payments, delivery, marketing, analytics and customer service.
This may include trusted third parties such as:
- website and ecommerce platform providers
- payment service providers
- delivery and logistics partners
- IT and hosting providers
- analytics and marketing service providers
- customer communication tools
- professional advisers where required
We may also share information where required by law, regulation, court order, or where necessary to protect our business, customers or legal rights.
We do not sell your personal information.
Marketing communications
If you opt in to receive marketing from us, we may contact you with updates, offers and product news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
Cookies and similar technologies
Our website uses cookies and similar technologies to help the site function properly, remember your preferences, measure performance and support website improvements.
Where required, we ask for your consent before using non-essential cookies. You can manage your cookie preferences through our cookie settings tool.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including legal, accounting, tax, customer-service and record-keeping requirements.
This may include keeping information:
- to fulfil orders and provide services
- to deal with customer care queries
- to meet tax, legal and accounting requirements
- to prevent fraud or misuse
- to maintain business records where reasonably necessary
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Retention periods may vary depending on the type of information involved.
Your rights
Depending on the circumstances, you may have the right to:
These may include the right to:
- request access to your personal information
- ask us to correct inaccurate information
- ask us to delete certain information
- object to or restrict certain types of processing
- withdraw consent where processing is based on consent
- request information about how we use your personal data
To exercise any of these rights, please contact us using the details on this page.
Security
We take appropriate technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
While no website or system can ever be completely secure, we work to protect the information we hold and limit access to those who need it for legitimate business purposes.
Children’s privacy
Our website and services are intended for a general audience and are not directed at children.
We do not knowingly collect personal information from children where this would require specific consent or authorisation.
Complaints
If you have concerns about how we handle your personal information, please contact us first and we will do our best to resolve the issue.
You may also have the right to raise a complaint with the relevant supervisory authority.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements or data practices. The most recent version will always be published on this page.
Contact us
If you have any questions about this Privacy Policy, or if you want to exercise any of your rights, please contact us using the details below:
Email: manor@fitzgibboninteriors.ie
Phone: (066) 717 9015
Address:
Manor West Retail Park
Tralee, Kerry
V92 YP90
Frequently Asked Questions
How do I update my personal details?
Please contact us using the details on this page and we will do our best to assist.
Do you share my information with third parties?
We only share information where necessary to operate our website, process orders, arrange delivery, provide customer service or support related business functions.
Do you use cookies on your website?
Yes. We use cookies and similar technologies to help the website function properly, improve performance and manage user preferences.
Is your website secure?
We take reasonable steps to protect your information, but no online system can be guaranteed completely secure.
Can I ask for my information to be deleted?
Yes. Depending on the circumstances, you may request deletion of your personal information.