Intro
When you invest in your home, you want confidence in the quality of what you buy. We stand over our products and are here to help if something goes wrong. This page explains how our warranty and guarantee cover works, how to get support, and what to do if you need to make a claim.
Section 1: Buy with confidence
Clear support before and after your purchase
We work with a range of furniture and home product suppliers, so warranty or guarantee cover can vary depending on the product, brand and manufacturer.
Where a product includes a manufacturer’s guarantee or another form of commercial warranty, the relevant details will usually be shown on the product page or provided at the time of purchase.
If you are unsure what cover applies to a specific item, please contact us before ordering and we will be happy to help.
Section 2: Your consumer rights
Your statutory rights still apply
Nothing on this page affects your statutory rights as a consumer.
If a product is faulty, not as described, or not fit for purpose, your rights under Irish consumer law may still apply whether or not a separate warranty or guarantee is in place. A warranty or guarantee is an added benefit and does not replace those rights.
Important: Our warranty information gives extra clarity on product cover, but it does not replace your legal consumer rights.
Section 3: What a warranty usually covers
What is normally covered
Depending on the product, warranty or guarantee cover may apply to manufacturing defects or faults that arise during normal domestic use within the stated cover period.
Typical examples may include:
- faults in materials or workmanship
- structural defects
- manufacturing defects in fittings or mechanisms
- issues that appear despite normal use and proper care
The exact cover will depend on the item purchased and the warranty terms that apply to it.
Section 4: What is usually not covered
What is normally not covered
Unless a product-specific warranty states otherwise, cover will not usually apply to:
- fair wear and tear from normal use
- accidental damage
- misuse, neglect or improper care
- damage caused by failure to follow care instructions
- damage caused by incorrect assembly not carried out by us or an approved installer
- commercial or non-domestic use where the product is sold for domestic use only
- cosmetic changes that happen naturally over time and are not manufacturing faults
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Any exclusions should always be read alongside your statutory rights.
Section 5: How to make a claim
How to make a warranty claim
If you believe there is a fault with your product, please contact our customer care team as soon as possible.
To help us review your claim quickly, please include:
- your order number or proof of purchase
- your name and contact details
- a brief description of the issue
- photos showing the problem
- any relevant details about when the issue first appeared
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Once we receive your claim, we will review the information and let you know the next step.
Section 6: Before you contact us
A few helpful checks first
Before getting in touch, it may help to check:
- the product page for any item-specific warranty details
- your order confirmation
- any care or maintenance instructions supplied with the product
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Having this information to hand can help us deal with your query more efficiently.
Section 7: Need help before you buy?
Questions before placing an order?
If you would like to understand what warranty or guarantee applies to a particular product before you buy, please contact us and we will be happy to help.
Need help with a warranty query?
Our team is here to help with product questions, aftercare support and warranty enquiries.
Frequently Asked Questions
Does every product come with a warranty or guarantee?
Cover can vary depending on the product, brand and manufacturer. Where relevant, details should be shown on the product page or provided at the time of purchase.
Is a warranty the same as my consumer rights?
No. A warranty or guarantee is an additional promise and does not replace your statutory consumer rights.
What do I need to make a claim?
You will usually need proof of purchase, your order details, a short description of the issue and photos where relevant.
What happens after I contact you?
We will review the issue and confirm the next step, which may include inspection, repair, replacement or another appropriate solution.
Does the warranty cover accidental damage or normal wear and tear?
Not usually, unless this is specifically stated in the product warranty terms.
Who should I contact if there is a problem with my order?
Please contact us first so we can review the issue and guide you on the next step.